The following terms of service ("service terms") contain information about payment, pricing, shipping, return, refund, and other matters related to the purchase and sale of items from Separated Families (Europe) Ltd through Separated Families (Europe) Ltd online shop (the "website"). By purchasing goods or services from us, you are deemed to agree to these service terms without qualification. If you do not agree to be bound by these service terms, you must not purchase goods or services from us. We reserve the right to change these service terms at any time by notifying you of the amended service terms on the website. By continuing to purchase goods or services from us, you agree to be bound by the amended service terms.

We will supply goods or services to you on these terms only (as we may amend them from time to time). The only circumstance where any variation to these service terms will apply is where we have expressly agreed in writing to that variation or where we have notified you of amended service terms on the website. If there is any conflict with other terms of trade, these service terms will take priority over any other terms of trade.
You must have a valid billing address and hold a valid means of payment to order any products from Separated Families (Europe) Ltd online shop.

Our current prices are set out on the website, but are subject to change and we may alter prices at any time by notifying you of the amended prices on our website. The price for goods or services is that stated on the website at the time when we accept any order, unless otherwise expressly agreed in writing by us. Any postage and packaging is calculated on the delivery address of each order.

When you purchase goods or services from us, you will be issued with an online invoice. You will not withhold payment or make any deductions from any amount you owe us under any circumstances whatsoever.

Product Availability
We will make every effort to ensure that products or services appearing in and/or purchased by you from the website are available, but we cannot guarantee that all items will be in stock or immediately available when you submit your order. At such times we reserve the right to cancel any order. In the event of any cancelled order, payments that have been processed will be refunded as soon as practicable, but in any event within a reasonable timeframe.

Delivery and Risk of Loss
Any delivery times quoted are estimates only. We will do our best to meet any delivery estimate, but we cannot guarantee this. We will deliver the goods to the address you have provided, and risk in the goods shall pass to you upon such delivery.

Failure to show
We reserve the right to charge in full for any missed appointments or retain in full payments made for appointments in advance.