Your Skype session

Many of our clients like face-to-face appointments. However, our ability to schedule appointments is constrained by the nature of the work we do which has to respond to direction from the courts, clinical prioritising and other similar demands. Added to this, many people find it difficult to fit appointments in around work and other commitments.That is why we offer appointments by Skype or telephone.

Whilst a telephone appointment may be right for you, most of our clients prefer Skype. If you're not a regular Skype user, you may find the following information helpful:

You can use Skype on any computer, smartphone or tablet.

If you do not already use Skype, start by downloading the Skype application to your PC, Mac or mobile device. To do this, go to your usual store or click here: http://www.skype.com/en/

Once you have installed your Skype application, you will need to set up a Skype account. Just follow the instructions provided by Skype.

When you have set up your account, you will need to connect with us using the Skype details we will have sent you in your confirmation email, similar to the example:

In this example, the Skype address is fsc.abc

To connect: 

• Go to Contacts
• Select the add contact icon or click directly in the search text box and type in the Skype address we have provided (e.g. fsc.abc)
• Click Search Skype
• Select the the Skype address we have provided from the search results and click Add to Contacts
• Type a quick note to introduce yourself and then click Send

This will send a request to the Family Separation Clinic which we will respond to in due course (don't worry if this doesn't happen until a few minutes before your appointment).

Watch this helpful video if you're unsure about adding a new contact:

https://youtu.be/a9kcqFRv4U4

If you think that your Skype name may not be easily recognised by us, please ensure that you let us know what name you have connected to us through. This will ensure that we don't accidentally treat your contact request as spam.

When the times comes for your appointment:

• make sure you're online and have the Skype application open on your device
• highlight our contact name
• click the 'Video Call' button

You can find further information about Skype through this video:
https://www.youtube.com/watch?v=e-XO8qwcb_A

or, for a more comprehensive introduction:
https://www.youtube.com/watch?v=NMAeAeyh7zM

If you have any difficulties, just let us know and we will be happy to help.